AI at Capital One

Customer-centered, scientific innovation at scale.

AI at Capital One

Customer-centered, scientific innovation at scale.

Product spotlight: Proprietary AI

Chat Concierge

We built a multi-agentic conversational AI assistant to enhance the experience for both car buyers and dealers. Chat Concierge mimics human reasoning to not simply provide information, but take action on customers’ behalf based on their requests.

AI-driven personalization

Our proprietary AI system enables us to customize the user experience across digital and mobile channels. Its modularity, flexibility and scalability enables rapid experimentation and iteration for our 100M customers.

Person carrying flowers looking at phone.

Gen AI-driven agent servicing tool

Trained on Capital One data, our proprietary tool gives agents the information they need to resolve customer questions quickly. Used more than 10,000 times and counting, the tool supports thousands of agents across the company.

Featured AI blogs

AI with data management

Machine Learning

Positional encoding in transformers

Article|December 12, 2024|11 min read

Illustration of two colleagues looking at a graph

Machine Learning

AI readiness survey

Article|November 21, 2024|6 min read

Machine Learning

Capital One’s Applied AI Research

Machine Learning

Highlights from the NeurIPS applied research conference

Machine Learning

Capital One joins the Partnership on AI (PAI)

Machine Learning

Capital One participates in U.S. Senate 'AI Insight Forum'

Proprietary AI at Capital One

We are using real-time data at scale and cloud platform standardization and automation to embed customer-driven AI solutions throughout our business.

Prem Natarajan

EVP, Chief Scientist & Head of Enterprise AI

“Our founding as a company was based on using technology, data and analytics to tailor products and services to customers’ needs. Today, AI and ML are foundational to how we continue to deliver value for our customers and our business.”