Michael Stead Hilltop Ford
3280 Auto Plaza Drive, Richmond, CA 94806
Google Customer Reviews
Kyle NelsonOct 19, 2024
Rating:5 stars out of 5 stars
Rating:5 stars out of 5 stars
“We just bought a beautiful f250 from hilltop ford. The service from Angel and his team was fantastic. Thanks again for helping us get my dream truck”
Brandy CotterFeb 2, 2025
Rating:5 stars out of 5 stars
Rating:5 stars out of 5 stars
“This is for Hilltop Kia AND Ford. This was the 4th car dealership I've gone to trying to get out of my lease.
I called Kia and spoke to Moe, a sales manager, about getting out of my lease a few months early and getting in to something else with a lower payment. He gave me more information in a 5 minute phone call than I've gotten at the previous 3 dealerships. When I told him my availability, he scheduled me with a salesperson as he wouldn't be in. I went, and met with Alana as scheduled and we got right to it, (unlike the previous dealership, where I was scheduled, the guy was off, and the person I met with had none of my info)
After looking over my needs Alana confirmed that she didn't have what I was looking for and took me over to ford, where she said there would be more options in my price range, and partnered me with Shawn Patton. Shawn was able to get me the most out of the rebates, and I walked away exactly in the budget I was looking for, with cheaper monthly payments than my previous lease. Afterwards, Shawn took the time to go through all of the time to go through the features with me, and said it's an open door to come back in case I get stuck figuring out how the new electric car works.
Lastly, the manager (?) had his door open and I heard him giving advice to a salesperson on how to land a sale and it all seemed like super ethical and reasonable advice, and it seemed like really he cared and wanted his employee to succeed. The last dealership I went to, I overheard them appraising my car and they didn't know I was nearby and the things they were saying were super lame. I had to tell them that I was standing right there and it was embarrassing for everyone. So, it was refreshing here to feel like no one was hiding anything.
Both managers from both dealerships have since reached out to me to check on my experience.
From start to finish it felt like leadership cared, and it seemed like both dealerships really cared more about the team and overall experience than just who got a commission, and because of that, I felt as good as one can after spending a shit ton of money on a car. Would definitely come back here if I was buying another car.”
Antonio MartinezJan 1, 2025
Rating:5 stars out of 5 stars
Rating:5 stars out of 5 stars
“Visted Hilltop Ford.. Met, "Maria" is awesome and very knowledgeable of the vehicles. Unlike some dealers. Unfortunately, I didn't purchase a vehicle from Hilltop Ford. Was looking for a Navigator it was just the trim color that they had. I would recommend Maria from fleet sales to be the best salesperson I've had in my experience.”
Alejandro OlivaresFeb 3, 2025
Rating:5 stars out of 5 stars
Rating:5 stars out of 5 stars
“Bought my car here and have to say that John Locke and Shawn Patton are the dream team of car salespeople. I immediately knew I was in the right hands, appreciate all their help, and will be referring possible buyers to them.”
Salvador GarciaOct 6, 2024
Rating:5 stars out of 5 stars
Rating:5 stars out of 5 stars
“We were immediately greeted by Jonathon. He spoke Spanish as well so we were able to communicate everything across. He took his time to explain everything to us from the paperwork to the test drive. No hidden fee’s or mark ups, everything was upfront and legit. Jonathan helped me apply for Ford Credit so I was able to get a low APR, I’m really happy with the deal I got for a 2024 mustang gt. Definitely 5/5”